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Shipping & Returns
At PawHeimat, we want your shopping experience to be simple and worry-free. Here’s what you can expect when you place an order with us.
🚚 Shipping
Processing Time
Orders are typically processed within 1–2 business days.
Delivery Time
Estimated delivery is 6–9 business days after your order has been processed.
Please note that delivery times are estimates and may vary due to customs, carrier delays, weather, or other circumstances outside our control.
Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking information when available.
Shipping Address
Please make sure your shipping information is correct when placing your order. PawHeimat is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
↩️ Returns & Refunds
We want you and your pet to be happy with your PawHeimat purchase.
90-Day Money-Back Guarantee
If the product isn't the right fit for you or your pet, you can request a return within 90 days of receiving your order, subject to the conditions below.
How to Request a Return
Contact us at:
Please include:
- Your order number
- Your name
- The reason for your returnPhotos or other information if requested
- We'll provide instructions for the return if your request is eligible.
Refunds
Once your return is received and approved, we'll process your refund to your original payment method. Please allow additional time for your payment provider to complete the refund.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and photos of the item so we can help resolve the issue.
Non-Returnable Items
Items that have been excessively used, damaged after delivery, or returned without following our return instructions may not qualify for a refund.
Questions?
We're here to help.
PawHeimat
Better care. Happier pets. 🐾